FREQUENTLY ASKED QUESTIONS
Common Queries
Here are some frequently asked questions about our services and products.
How long does it take to receive my glove?
Production and processing times vary depending on order volume and design complexity. Please allow 2–4 weeks for production, plus shipping time.
Do you ship internationally?
Yes, we offer international shipping. All prices are listed in USD, and international customers are responsible for any customs fees, duties, or taxes.
Can I cancel or change my order after it’s placed?
You may cancel your order before it is processed. Once production begins, cancellations or changes are no longer possible.
Do you offer refunds or exchanges?
We do not offer refunds or exchanges. All sales are final due to the custom nature of our products.
What if my glove doesn’t look exactly like the online preview?
Each glove is handcrafted, so slight variations in color, design placement, or finish may occur. These differences are normal and part of the custom process.
What carriers do you use for shipping?
We primarily ship through USPS. You’ll receive tracking info once your order is shipped.
Can I create an account?
Yes! Creating an account is optional but allows you to track your orders and save your shipping information for future purchases.
What materials are your gloves made from?
Our gloves are made from high-quality, durable materials designed to perform on the field and last through regular use.
Can I leave a review?
Absolutely! We welcome honest feedback. You can leave a review directly on the product page of the glove you purchased.
Can I resell or copy Boa Customs glove designs?
No. All designs are the intellectual property of Boa Customs Inc. and may not be resold, reproduced, or used commercially without permission.
How do I contact Boa Customs?
What are the benifits of custom gloves?
Custom gloves provide a perfect fit that enhances performance on the field. Designed to your specifications, they offer superior comfort and functionality tailored specifically to your style of play. Enjoy the confidence that comes with a glove that's made just for you
How do I maintain my glove?
To keep your glove in top condition, regularly clean and condition the leather to prevent drying and cracking. Store it in a cool, dry place when not in use, and avoid exposing to extreme temperatures. Following these steps will help extend its lifespan significantly.
What styles are
available?
We offer a variety of styles including traditional designs, modern aesthetics, and customizable options. whether you prefer bold colors or subtle hues, our collections allow you to express individually while meeting your performance needs on the field.
get in touch
We’re here to assist you! For all inquiries, feel free to fill out the contact form below and we’ll respond shortly.